You need to build a picture of who they are and what makes them return, recommend you to a friend, write a great review but ultimately make them feel that you actually care about their individual experience.
We have spent a long time working with many different hotels throughout the industry, from groups to boutiques and independents.
The one thing they have in common is a great CRM system. This is what we do and we do it really well.
Built by us, configured for you and designed to take away the pain